Faq

Yes, you can exchange an item for a different size, subject to availability. Exchanges must be requested within the return period and the item must be in its original, unused condition with all packaging intact. Contact our support team with your order number and the size you want. Once the exchange is approved, we will guide you on how to return the original item and receive the new size. Shipping costs for exchanges may apply depending on the reason for the exchange.

Once we receive and approve your returned item, the refund process typically takes 3–7 business days depending on your payment method. Refunds to credit/debit cards or online payment gateways may take a few additional days for the bank to process. Pay-on-Delivery refunds are processed immediately after verification. You will receive a confirmation email or message once your refund is completed. We strive to make the process as fast and smooth as possible.

Yes, we offer delivery on weekends in many locations. Delivery times may vary depending on your area and the courier service. Some locations may only have weekday deliveries, so it’s best to check at checkout or contact our support team. Orders placed over the weekend may still be processed and shipped promptly.

If you are not available when the delivery arrives: The courier may leave a notice with instructions on how to reschedule or pick up your package. You can also contact our support team to arrange a new delivery time or location. Some couriers may attempt a second delivery within a few days. To avoid delays, we recommend providing a phone number where the courier can reach you or arranging delivery to a neighbor, workplace, or safe pickup point.

Yes, your payment information is completely secure. We use SSL encryption to protect your data during transactions. Payment details are processed through trusted payment gateways like Paystack or Bank transfer. We never store your full card details on our servers. You can shop with confidence knowing your personal and payment information is safe with us.

Our friendly support team is here to help you with any questions or issues. You can reach us through: Email: support@ritablizzconcepts.com Phone / WhatsApp: +234 813 428 7213 Live Chat: Available on our website during business hours We aim to respond to all inquiries within 24 hours on business days.

Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary depending on the destination. You can see the available countries and shipping fees during checkout. International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. Once your order is shipped, you will receive a tracking number to monitor its journey to your location.

We strive to ensure every order is accurate and in perfect condition. However, if you receive a damaged or incorrect item: Contact our support team immediately with your order number and photos of the item. Our team will review your case and provide instructions for a replacement or refund. We will cover the shipping cost for returns of damaged or incorrect items. Please report any issues within 7 days of receiving your order to ensure a smooth resolution.

You can request a change or cancellation only before your order is shipped. To do this: Contact our customer support team as soon as possible. Provide your order number and the changes you’d like to make. Our team will confirm whether the change or cancellation can be processed. Once an order has been shipped, it cannot be canceled, but you may still be eligible for a return after delivery.

Yes, we offer refunds and returns on eligible items. If you are not satisfied with your purchase, you can request a return within our allowed return period. To qualify for a return or refund: The item must be in its original condition. The item must not be used, damaged, or altered. All original packaging and accessories must be included. You must provide proof of purchase. Once we receive and inspect the returned item, your refund or replacement will be processed. If you need help with a return, simply contact our support team and we’ll assist you.

Delivery times depend on your location and the shipping method you choose. Typically: Within the same city: 0–1 business days, Within the country: 1–3 business days, International orders: 2–15 business days (if available), Once your order is shipped, you will receive a tracking number so you can monitor the delivery progress. Please note that weekends and public holidays may affect delivery time.

We offer safe and convenient payment options to make your shopping experience easy. You can pay using: Debit / Credit Cards, Bank Transfer, Pay-on-Delivery (For selected locations only), Online Payment Gateways such as Paystack, Paypal or others used on our website. All payments are processed securely to ensure your information stays protected.

After placing your order, you will receive a confirmation message containing your tracking number or a tracking link. You can track your order by: Clicking the tracking link sent to your email or phone. Or visiting our Order Tracking page and entering your tracking number. This will show you real-time updates on your delivery status. If you didn’t receive a tracking message, please contact our support team for assistance.

Placing an order on our website is simple. Browse our shop and select the product you want. Choose your preferred size, color, or variation (if applicable). Click Add to Cart. Go to your cart and click Checkout. Enter your shipping details and choose a payment method. Confirm your order. Once your order is placed, you will receive a confirmation message with your order details.